How does package forwarding work?
After purchasing a balikbayan box from us, you will get a US address. Your USA address will be your shipment address for the items  purchased at US online stores. Packages received from the stores will be consolidated into your balikbayan box.  When you’re ready, you can ship your packages to your recipient in the Philippines.

Why do I need package forwarding?
If you currently do not have a U.S. presence, you probably find it very difficult to purchase many items that are available only in the U.S. You can pay for them using PayPal or Visa/Master card. But the seller might require a U.S. address for shipping. We solve your problem by providing you with a U.S. address. Once you purchase using our new US address, we will receive the package on behalf of you and forward it to your recipient located in the Philippines.

With package forwarding, you can follow your favorite USA product trends, hunt for bargains and connect with the brands you love. You can now shop in the USA, from anywhere in the world!

Can I purchase from outside the U.S.?
Yes. You may purchase from any country by visiting a USA online retailer using an Internet-connected computer or mobile phone.

Where can I shop?
You may shop at any USA online store such as

What is the exchange rate of the US Dollar?

We use Paypal’s exchange rate for Paypal payments. See Paypal’s rate calculator at
https://www.paypal.com/businesswallet/currencyConverter/USD
Please note that a Paypal account is required to use their calculator. Please sign-up with Paypal to be able to use the Filoutlet services.

Can I order over the phone?

No. To save on operating costs, we don’t take phone orders at this time. Please feel free to contact us anytime via e-mail with any questions.

Do you charge a monthly membership fee?
Not at this time but we may in the future. We currently offer our virtual address for a one-time payment of only $3 and you get to use it for life. Please take advantage of this limited-time offer as it will change to a monthly fee in the future. The virtual address is free if you purchase one of Filoutlet’s forwarding services.

Is shipping included with the box?
Balikbayan boxes (Philippine destinations) include shipping fees.

What is a balikbayan box?
It is a box with included shipping fee for sending from the USA to the Philippines only.

How much time do I have to fill-up and ship my Balikbayan Box?
We provide 180 days of free storage from the time you purchased your first box item. You have 6 (six)months to fill-up your box. There’s a storage fee of $5 per month after the 180th day. Abandoned/unshipped box after 12 months will be disposed of as deemed necessary.

Are you the shipper?
No, we are not the shipper. We receive, pack, and/or forward packages then ship through a courier such as the LBC, and Atlas. We only use big, reputable, and reliable couriers and we take care of your packages as if they’re our own.

How do I track my shipment?
Your courier will provide you their tracking number and you will track your package using the courier’s website.

How do I register on your site?
You will be asked to register when you purchase your first item from us. You will not be able to register without purchasing one of our services or products first. Registration is not necessary to browse our products and services.

How and when do I get my USA mailing address?
You will receive your USA address when you purchase your first Filoutlet product or service. Most of our shipping services come with free virtual USA address.

Can I buy insurance for a shipment?
Yes, we recommend that you purchase insurance to cover your goods from loss and damages. All shipments via US Post Office Priority Mail are insured with a declared value of up to $50. LBC and Atlas couriers are insured with a declared value of up to $100 via sea and $50 via air. If the declared value is more than what the courier covers, you may purchase additional insurance. Additional insurance charges vary with couriers. With LBC, the insurance cost is $6 for every additional $100. LBC’s maximum insurance is $500 per box. Please be advised that the insurance amount should be the same as the total declared value.

Do I have to pay customs tax?
It is up to the receiving country to impose customs duties. You are responsible for paying all customs duties and taxes. Please be advised that many US online retailers are based outside the US and the US customs may charge a tax when importing into the US.
The balikbayan box is for shipping personal (non-commercial) goods only and is not taxable with some exceptions.  Philippine customs may impose customs duty if they inspect your box and feel that your items are intended for resale. Electronic items and appliances are taxable. The recipient is responsible for paying the Philippine customs duties. Please contact us via e-mail for the tax amount.

What items are prohibited?
Click here. Rules are different in every country and they are constantly changing. It is your responsibility to find out what are allowed and not allowed in the country you are importing to.

Is there a limit on the number of items I can ship?
Yes with balikbayan boxes. More than 12 of the same item regardless of color, flavor, size, etc. is considered a commercial quantity, therefore, not allowed in Balikbayan box shipment. We can only ship a maximum of 2 boxes with the same recipient at any given time. If you need, for example, 10 boxes shipped to you, you cannot ship all 10 boxes at the same time but will have to ship 2 at a time in 5 shipments.

What is an acceptable mode of payment?
Visa, Master Card, American Express, and PayPal.
We can accept payment by credit card through Paypal. You don’t need a Paypal account to pay using Visa, Master Card or American Express through PayPal.

What is Paypal?
It is a safer, easier way to pay for the things you love. Paypal offers a secure method to send money from your credit card, bank account, or stored online credit without telling online shops or us your credit card numbers. Filoutlet.com staff will not ask you for your full credit card numbers or Paypal login details. Please do not give this information to anyone and do not click on links inside emails purporting to be from Paypal.

I don’t have a PayPal account. What are the requirements to get one?
An e-mail address and… That’s pretty much it !  Just go to http://www.paypal.com and sign-up for an account.  Click here to learn how to open a PayPal account.

I don’t have a credit card, where can I get a card that will work in the United States?
Most banks offer a credit card that can be used anywhere in the world. Please search for such bank in your country and contact your bank for more information.
Your other option is to purchase a store gift card. You may purchase an e-gift card from http://gyft.com/ or https://www.egifter.com/. Gyft and eGifter accept Bitcoin as a form of payment.

Is it safe to use my credit card on your website?
Yes. You can pay with your credit card through PayPal. PayPal will process your credit card payment in a secured environment. To learn more, please visit PayPal at http://www.paypal.com.

The online store I’d like to buy from is not accepting my credit card. What can I do?
Check if they accept PayPal and use that instead. Another option is to call your credit card company and have them add your Filoutlet USA address to your credit card account.

Your other option is to purchase a store gift card. You may purchase an e-gift card from https://raise.com/, https://gyft.com/, or https://www.egifter.com/.

The online store I’d like to buy from is not accepting my PayPal due to an unconfirmed shipping address. How do I confirm my shipping address?
Add your Filoutlet USA address on your PayPal account and confirm that address by following the instructions here.
Note: Some merchants allow unconfirmed shipping addresses and some don’t depend on their business policy. Try to find a merchant that works for you.

Can you e-mail me a photo of the item I purchased?  Is there a charge for this?
Upon request, we can take pictures of unopened mails/parcels and send them to you by e-mail for free. We can take pictures of your box(es), so you can see your box’s condition (or progress). If consolidating, we will notify you by e-mail when your box is full.

In what USA state is my virtual address? Do I have to pay sales tax?
California and yes, California does charge sales tax.

What other free services come with buying a Balikbayan Box?
We provide the following services free of charge upon customer’s request: item inspection, removal of packaging, removal of price tags or certain tags, a test of battery-operated items using our battery (AA, AAA, C, D types), working condition test of electronic items, and other simple packaging & handling requests (materials not included).

What other services do you provide?
We provide US virtual address for personal and business use.
We can receive your post office mails, open your envelope, send you a photo of your letter(s), and forward the photo to you by e-mail for $2 for the first 10 pages and $0.25 per page thereafter. Sorry, we do not knowingly process any sensitive or confidential information.
For a nominal fee of $60, we can shop at a physical store for you.  If you have any other special needs that are not covered here, please don’t hesitate to let us know. Consider us as your new connection in the US and we’re always here willing to help you.

Can I use your virtual USA address to run my own business?
Yes, you can. This is one of the common use of a virtual address. You may also assign us as your Registered Agent for just a one time fee of $20.

What are the requirements to receive postal mails at my virtual address?
You may use the address immediately to receive your parcels but NOT receive your postal mails/correspondence until you submit a notarized United States Postal Service form 1583 available at https://about.usps.com/forms/ps1583.pdf .
The signing notary must be licensed in the United States, such as the ones found in US Embassies. You may also use a US-based online notary provider, such as https://www.notarycam.com .

How long have you been in business?
Since 2011.

I have a new business idea and/or would like to partner with you…
Sure, we’re always open to new ideas. Please let us know what’s in your mind. We screen our e-mails for junk/canned e-mails, make sure to include the details of your ideas on your e-mail or we won’t respond to you.

I have a question…

Please visit our Contact page or send inquiries to info@filoutlet.com .